Apr
06
Can anybody recommend a company to whom my start up can outsource customer service?
I am looking to outsource administration of a fairly straightforward product targeted at web developments. This will include monitoring the registration process, answering incoming questions and helping to maintain a FAQ. We are providing a web interface for the customer service agent to facilitate this process.
Have you calculate how much phone calls you are going to get? Does it worth to go “outsource” since it is a startup? Because don’t you want to find out about the “problems” and to improve your website’s process? If lots people called about registrating process, then you might want to check out why lots people have trouble with that?
Acutally, you can post ad locally to find someone who would like to work from home, and you can forward the customer service (800 number) to the person’s house, and you provide training and answer questions quickly. Because most out source is going to India (which I really hate, because I can’t even understand what they are saying).